How to reduce resources devoted to password reset

May 7, 2016 | Resources, soffid

Password reset is one of the most recurrent tasks in help desk departments. With Soffid you can dramatically reduce the number of call center calls, by giving the user the tools to self recover the password.

Soffid allows administrator to enable or disable some recovery methods including presaved questions, email, smart cards, SMS and others. At this post we will see how a user deals with presaved questions recover.

At first, user is encouraged to answer some predefined questions, as well as fill in new questions. The video below this lines shows how a user is automatically redirected to password recovery form just after login into the workstation.

Once the password has been filled in, the user is able to recover its password from within Windows login screen. See next video.


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