Managing citizen identities presents unique challenges, particularly for government agencies responsible for diverse user groups. In this case study, we explore how Soffid IAM addressed the complex needs of a government agency by implementing an advanced Citizen Identity and Access Management (CIAM) solution.

Beyond Traditional CIAM

While traditional CIAM systems focus on customers, Citizen IAM broadens the scope to include:

• Providers: Individuals and companies offering services or goods.
• Employees: Government staff accessing internal systems.
• General Citizens: Including specific subsets like minors using Learning Management Systems (LMS) for education.

Addressing Unique Needs

Government agencies require robust classification mechanisms for managing varying citizen relationships and ensuring appropriate access. For instance:

• Parental Proxies: Allowing parents to act on behalf of minors within the IAM system.
• Security Levels: Varying authentication standards based on the sensitivity of the process, such as accessing educational resources versus requesting subsidies.

Security Level Matrix

A tailored matrix aligned processes with security requirements:

• Level 0: Anonymous access (e.g., viewing general information).
• Level 1: Basic authentication for less sensitive tasks (e.g., LMS access).
• Level 2: Multi-factor authentication (MFA) for high-risk processes (e.g., applying for subsidies).

Simplifying Citizen Interaction

To enhance accessibility, the solution integrated:

• Social Media Authentication: Streamlining initial registration for non-critical tasks.
• Comprehensive Audit Trails: Ensuring accountability and compliance.

The Outcome

The implementation reduced operational complexity while enhancing security and user convenience. By offering adaptable authentication frameworks, the agency achieved a balance between usability and protection.

Discover More

Citizen IAM is reshaping how governments interact with their populations, offering scalable and secure identity solutions tailored to public needs. Learn how Soffid IAM can transform identity management strategies for public and private sectors.